Hotel AI Receptionist
Industry-trained AI for hotels and hospitality — answers reservation calls around the clock, quotes live rates from the PMS, captures anniversary and accessibility details, and completes bookings while the front desk is with in-person guests.
Industry-trained AI for hotels and hospitality — answers reservation calls around the clock, quotes live rates from the PMS, captures anniversary and accessibility details, and completes bookings while the front desk is with in-person guests.
- 01
End-to-End Reservation Calls
Guides callers through dates, room types, and rate plans in conversation, checks real-time availability, and confirms reservations on the call instead of sending peak-time traffic to voicemail.
- 02
Guest Context Before Arrival
Records early check-in requests, bed preferences, dietary needs, and special occasions so housekeeping and concierge teams can act before the guest walks in.
- 03
Property System Integration
Syncs with Opera, Cloudbeds, Mews, and comparable PMS stacks — availability, guest notes, and confirmed stays flow into the systems staff already use.
- 04
Upsell & Group Inquiries
Suggests upgrades and packages during booking, gathers requirements for corporate blocks and events, and routes qualified group leads to sales when human follow-up is required.
- 05
In-Stay Service & Concierge
Handles amenity questions, logs housekeeping and maintenance requests, and escalates VIP or sensitive cases to on-site staff with full call context.